Question 1

How do I open a live account?

Accepted Answer

Register with your email, complete the short profile and upload a photo ID plus proof of address. Most accounts are verified within one business day.

Question 2

What is the minimum deposit?

Accepted Answer

Standard accounts start at $100, Pro at $5,000 and VIP at $50,000. There is no minimum for a demo account.

Question 3

How long do withdrawals take?

Accepted Answer

Requests are processed within 24 hours on business days. Card and e-wallet withdrawals typically settle same day; bank wires take 1-3 business days.

Question 4

Are there deposit or withdrawal fees?

Accepted Answer

Michel FX does not charge deposit fees. One free withdrawal is included per calendar month; subsequent withdrawals may carry the payment provider's fee.

Question 5

What leverage is available?

Accepted Answer

Up to 1:500 on Standard and Pro accounts, and up to 1:1000 on VIP accounts on request, subject to instrument and jurisdiction limits.

Question 6

Which platforms can I trade on?

Accepted Answer

MT4, MT5 and the Michel FX WebTrader, all sharing one account and balance.

Question 7

Is my money safe?

Accepted Answer

Client funds are held in segregated accounts at tier-1 banks, separate from company money, and all accounts include negative balance protection.

Question 8

Do you offer Islamic (swap-free) accounts?

Accepted Answer

Yes. Swap-free status can be requested from your client area after verification.